The services we provide to clients are wide and varied but are always tailored to meet the exact needs and budget of the business. Many of our clients use us to provide a total and instant IT support solution - in many cases replacing an entire IT Support Department. Our services are instant, and we can often resolve an issue within an hour.
Others require a consultant one day a week on-site to "Steady the Ship" and win back staff moral and trust in their systems.
Whatever you need (and we can give specific unbiased advice if required), we can provide, from ad-hoc to full outsourcing.Get an instant quote
Netmatters provide remote Instant IT Support, we actually take control of your PC or Mac in order to resolve a technical problem. This is done by using our remote control software delivered via our secure website.
We use secure software and strive for customer satisfaction always, with our records showing 95% of problems fixed in less than an hour
Our software enables us to connect to all types of devices not just PC's also devices like Macs, IPADs, Iphones, Blackberries and Smart phones.
As an Instant IT Support client, we would first create an account for your business and then setup an IT task to be worked on, we only charge for the exact amount of time spent on a task, an invoice is sent when there is at least 60 minutes logged, we are happy to hold time on your account and carry this forward to subsequent months until there is 60 or more minutes to invoice.
As part of the consultation we do the technical stuff which will including getting an understanding of the current IT setup, how the Network hangs together and which parts of the Network are the critical points. In addition to this we aim to leave the consultation with a really good understanding of what you do as a business, this enables us to identify the quick wins as well as advising on a long term IT plan to suit your business.
We can give advice on long-term planning, budgeting and project management.
Most clients find this the most cost-effective way of managing their IT spend, and ensuring that everything on their network just works.
See our packages section to determine which packages are right for you.